Feature · Surveys

Ask the right question. Get a real answer.

NPS, CSAT, and custom surveys — triggered on a URL, an in-app event, or through the embeddable widget. Five question types, a drag-and-drop editor, and response analytics. All in one login.

Start free — 14-day Pro trial Back to features

Unlimited responses on every plan Public URL & embed widget included

How likely are you to recommend Lumeo?

Takes 20 seconds. One question now, one optional follow-up.

1On a scale of 0–10:

Not at all likely Extremely likely

Respondent stays anonymous

What's inside

Everything a survey tool should do.
Nothing it shouldn't.

No separate Typeform subscription. No spreadsheet to wire up. Responses land where the rest of your product feedback already lives.

Five question types

Single choice, multiple choice, free text, star rating (1–5), NPS (0–10), and custom numeric scales. Mix freely in one survey.

NPS & CSAT built-in

Classic surveys pre-configured. Promoter/passive/detractor breakdown computed automatically — no formulas, no spreadsheet.

Trigger anywhere

A public URL, the embedded widget, or a custom event. Fire once per customer, once per session, or on a schedule.

Drag-and-drop editor

Reorder questions in a click. Toggle "required", attach options, write a thank-you message. No HTML required.

Schedule & cap

Set start and end dates. Cap the response count. ProductLog auto-activates at the start date and closes when the cap hits.

Response analytics

Per-question breakdown, NPS score, completion rate, date range, and individual responses — all on the results page.

Ask

Mix question types like a pro — without a pro's patience.

One survey, five types. Pick NPS for loyalty, star rating for CSAT, single choice for segmentation, multi-choice for theming, and free text for everything else. Mark any question required.

Single & multiple choice with reorderable options
Rating (1–5 stars) and NPS (0–10) with pre-built UI
Custom numeric scales with your own min/max labels
Custom thank-you message or redirect URL after submission

Q2 product pulse

Three quick questions. Anonymous unless you tell us otherwise.

1How would you rate our dashboard?

2Which area would you most like to see improved?

Reporting & analytics Mobile experience Integrations Onboarding & setup

3Anything else you'd like us to know?

3 of 3 answered

Trigger

Meet customers where they already are.

Send a survey link by email, embed the widget on your dashboard, or fire one automatically when a user hits a specific event — like shipping a release the customer voted for.

Public URL per survey — share in email or chat
Embed via the same widget that powers feedback and changelog
Event-based firing — e.g., 7 days after signup or after a feedback post ships
Once-per-user throttling so customers never see the same survey twice

Public URL

Paste it in email, Slack, or on your signature

lumeo.com/s/q2-pulse

Event-triggered

Fire after signup, checkout, or a custom JS event

track("shipped_vote")

Understand

A results page that actually tells you what happened.

Totals, completion rate, the raw NPS score, and a promoter/passive/detractor breakdown — plus a per-question aggregate for multi-choice, rating, and scale questions. Export the raw responses any time.

NPS score with promoter / passive / detractor split
Completion rate, total responses, average time-to-complete
Per-question aggregation: counts per choice, mean rating, NPS distribution
CSV export of individual responses (Pro+)

Responses

1,284

↑ 18.2% vs last run

Completion

92%

↑ 3 pts

Net Promoter Score

+54

↑ 6 pts vs Q1

Based on 1,284 responses 30-day window

72% 10% 18%

● Promoters 925 ● Passives 128 ● Detractors 231

Every detail covered

And everything else a survey tool needs.

Required questions — Mark any question mandatory with one toggle.

Thank-you message — Custom copy shown after submission.

Redirect URL — Send respondents to your docs, a thank-you page, or a coupon.

Response cap — Auto-close once you've collected enough data.

Schedule — Activate on a date; close on a date. All timezone-aware.

Live preview — Toggle between editor and respondent view with one click.

Auto-save — Every keystroke. Never lose an edit.

Anonymous responses — Default off-the-record. Identify only if you ask.

Duplicate protection — One response per end-user by default.

One-active-at-a-time — No double-prompting on public pages.

CSV export — Download every answer keyed by question (Pro+).

Per-board theming — Survey colors inherit from your brand kit.

Pairs with

Better with the rest of ProductLog.

Surveys is one of four modules — each one works harder when the others are right there with it.

Feedback

Pipe free-text survey answers straight into your feedback inbox — every written response gets triaged, not archived.

Learn more

Changelog

Fire a one-question survey after a subscriber reacts to a changelog entry — find out which releases actually landed.

Learn more

Roadmap

Trigger a follow-up survey when a voted-for roadmap item ships — measure whether you nailed it.

Learn more